Refund Policy

digital marketing strategy illustration

At Link Publishers, we aim to maintain a fair, transparent, and reliable marketplace experience for both advertisers and publishers. This Refund Policy explains how wallet balances, order refunds, disputes, bonus credits, and payment-related situations are handled on the platform.

  • 1. Wallet Balance Validity

    Funds successfully added to your Link Publishers wallet do not expire. Your wallet balance remains securely available in your Link Publishers account for lifetime usage on the platform unless restricted due to fraud, abuse, or policy violations.

  • 2. Order Rejections & Wallet Refunds

    If an order gets rejected, cannot be fulfilled, or qualifies for a valid refund scenario, the refunded amount is generally credited instantly back to your Link Publishers wallet balance. This allows advertisers to quickly reuse the funds for future orders and campaigns on the platform.

  • 3. Eligible Wallet Refund Scenarios

    Refunds may be considered in limited situations including:

    • Publisher failed to deliver the order.
    • Order could not be fulfilled.
    • Wrong website or incorrect URL was delivered.
    • Publisher became permanently unresponsive.
    • Link removed before the agreed validity period without replacement support.
    • Significant mismatch between delivered service and approved order requirements.
  • 4. Link Removal & Replacement Policy

    If a published link is removed during the agreed validity period, Link Publishers may attempt to coordinate a replacement or provide suitable compensation depending on the situation.

    Replacement eligibility depends on publisher cooperation, website availability, order type, and marketplace conditions.

    Link Publishers does not guarantee permanent rankings, traffic improvements, or SEO performance from any placement.

  • 5. Non-Refundable Situations

    Refunds will not be provided in the following situations:

    • Change of mind after order placement.
    • SEO ranking fluctuations.
    • Google algorithm updates.
    • Traffic decline after publication.
    • Delays caused by advertiser approvals or responses.
    • Content revisions outside the agreed scope.
    • Orders already completed and approved.
    • Custom outreach campaigns after outreach or writing work has started.
    • Issues caused by third-party platform policy changes.
  • 6. Fraud & Abuse Protection

    Any misuse of the refund system, chargeback abuse, fraudulent disputes, manipulation attempts, or policy exploitation may result in account suspension, order cancellation, permanent bans, or legal action where necessary.

  • 7. Disputes & Refund Decisions

    In case of disputes, grievances, delivery concerns, link-related issues, or exceptional refund requests, Link Publishers reserves the sole right to review and make the final decision based on the specific situation.

    Refunds to the original payment source are considered only in exceptional cases and solely at the discretion of Link Publishers.

  • 8. Refund Processing Timelines

    If Link Publishers approves a refund to the original payment source, the refund process may take approximately 5–10 business days depending on the payment provider, banking institution, or payment gateway.

    Currency conversion charges, taxes, payment gateway fees, transaction processing fees, or banking deductions may apply and can be excluded from the refunded amount where applicable.

  • 9. Bonus Credits Policy

    Any bonus credits, promotional balances, cashback rewards, referral incentives, or extra credits provided by Link Publishers are completely non-withdrawable and non-transferable.

    These bonus credits can only be used for placing orders within the platform and do not carry any cash redemption value.

  • 10. Marketplace Disclaimer

    Link Publishers operates as a marketplace platform connecting advertisers and publishers. Publishers are independent third parties, and while Link Publishers actively monitors quality and disputes, we cannot permanently guarantee publisher actions, website ownership continuity, or long-term website availability.

  • 11. Contact Information

    For refund-related queries or disputes, please contact:

    By using Link Publishers, you agree to this Refund Policy and all related platform terms.